There are five important values which distinguish a real carpet care professional from run-of-the-mill carpet cleaners: Reputation, Experience, Education, Systems, and Guarantee.
1. Reputation
Elite Carpet Care is considered by many as the most reliable cleaning company in the Eugene/Springfield area. No company is more exclusively referred by high-end carpet dealers, property managers and realtors in our area. We do whatever it takes to protect and maintain our golden reputation.
2. Experience
We have been serving Lane County since 1995, and during that time we have cared for every type of textile imaginable. We have been challenged with and solved many unique and difficult cleaning situations. Whether the carpet or tile is natural or synthetic, we pride ourselves on finding solutions to the toughest cleaning problems. It is this broad expertise that makes us one of the most experienced cleaners in the area.
3. Education
We are certified by the IICRC/The Clean Trust (Institute of Cleaning and Restoration Certification); the most recognized body of certification in the world. Our owner and staff maintain multiple certifications through on-going continuing education. We are also very involved in trade associations. This involvement keeps us on the cutting edge so that we can pass this knowledge on to to our customers.
4. Systems
When using Elite Carpet Care, you can be confident that we use state-of-the-art tools and machines. We use the most advanced systems available in our industry. You can rest assured that we will obtain maximum soil and spot removal without over-wetting or leaving a sticky residue in your carpets and upholstery. Tile and grout floors will be restored to as close to their original “like new” condition as possible.
5. Guarantee
We offer our clients a 100% unconditional satisfaction guarantee on your service experience. We do not consider a job complete until you say it’s complete. If you did not receive “The Most Outstanding Service Experience”, we will promptly return and correct it. If you are still not thrilled, you owe us nothing.