If you’re thinking about having your carpets cleaned, we encourage you to follow these four steps:

STEP 1: Make a commitment to yourself to get your carpets cleaned. The longer they remain dirty, the sooner they’ll wear out. Plus the longer you have to breathe all the pollens and chemicals that hide in your carpet.

STEP 2: List your objectives. Do you want only the dirt removed? That is something you could do with a rented shampooer. Or do you want a complete cleaning which will also remove the chemicals and dust mites –which will require a hot water truck-mount cleaner, as we use. Do you want to work with an honest, reputable company or are you willing to risk working with the company that offers you the lowest price knowing that the company might not be in business tomorrow?

STEP 3: Ask questions. The way you learn about a company is to ask specific questions and listen carefully to the answers. Here are six tough questions to ask a carpet cleaner before he begins to clean your carpet:

  1. What method of carpet cleaning do you recommend?
  2. What type of equipment do you use to clean carpet?
  3. What will your equipment remove from my carpet?
  4. How often should I get my carpets cleaned?
  5. What training have you had in cleaning carpets?
  6. Are you certified by the IICRC and do you carry your certification certificates?

STEP 4: Once you’re satisfied that you’re working with an honest, competent professional, invite him into your home and ask for a specific quotation in writing. A written quotation gives you the assurance that you know exactly what your job will cost; NO surprises. By following these four steps, you’ll gain all the information you need to make an informed, intelligent decision. If you want a quick, cheap carpet cleaning job, many companies in the phone book can help you. Or you can rent a shampooer from the grocery store and do the job yourself. But if you want your carpeting to be completely and healthfully cleaned — removing the chemicals, pollens, and tobacco products — then we invite you to call us. We’ll be happy to answer your questions, provide you with a ballpark cost estimate over the telephone or come into your home and give you a written quotation.